There are two ways you can access a ticket you've booked:

1. Click 'Log-In/Sign Up', hover your cursor over your initials in the top right corner and click 'Bookings'. Here you'll see a list of all the events you've booked; click on any to access the ticket and its QR code.

2. Check your email. We email tickets to your registered email address at the point of purchase!

Events held in UOGSU spaces are delivered as private events for members of the University of Gloucestershire community. You are entitled to bring one, non-UOG guest with you to each event, for whom you will have the responsibility for, during the event. 

You MUST buy a ticket for your guest if the event is ticketed. Please note, UOG students can bring one carer free of charge to each event. Please see the guidance on carers below. 

If the event is after 5pm, under-18s are not permitted into SU venues unless otherwise specified. For external events, please refer to the external venues’ terms and conditions.

For all events held in SU spaces, you are allowed to bring one carer. You do not need to buy a ticket for you carer but please contact su@glos.ac.uk so we can ensure we reserve a space for you carer. For external venues, please contact them directly for their carer policy.

If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. 

You may request to cancel your ticket for a full refund up to 24 hours before the date and time of the event. To request a refund, please follow the link found in your email confirmation or email su@glos.ac.uk

Refund requests submitted after the event will not be honoured unless you have mitigating circumstances.